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How we resolve complaints:
Aseyor receives complaints through different means, email and telephone call.

Within first 24 hours:

Acknowledgment received by complainant and case ID communicated.

24 - 48hours:

Each case is assigned to a Lead Case Manager, and a resolution is communicated via email, if an appointment is not necessary. If an appointment is required, a case manager will reach out and discuss the proposed resolution.

48 - 72hours:

Resolution is confirmed via email or telephone call.