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How we resolve complaints:
We receive complaints through different digital methods. Email, phone
Within first 24 hours:
Acknowledgment received by complainant and case ID communicated.24 - 48hours:
Case is assigned to a case manager and resolution is communicated via email if appointment is not necessary. If appointment is required, case manager reaches out and discusses proposed resolution.48 - 72hours:
Resolution is confirmed via email or phone call.
