Do you have a complaint about a business product or service?
Have you reached out to the team directly and the resolution did not meet your expectation?
Aseyor provides a personalized resolution to every customer complaint for our participating businesses.
We specialize in resolving complaints for industries that operate with products which may have high level returns and exchanges, and companies that offers consistent world class services to client Using our Key performance indicators of Care, Respect and efficient communication, our goal is to resolve every customer complaint within the shortest period to ensure customer satisfaction and build renewed confidence with our vendors.
Our lead care managers work with appointments to suit your needs, and we are available 9am to 4pm (PST) via phone or video call. (Web-ex and Skype)

Do you have customers around the world that you offer products and services.
Do they have an unresolvable concern and require contact that is outside your business hours of operation to resolve their complaints?
Aseyor offers After hours customers support with language solutions which run from 6pm to 12am Pacific Standard time, to ensure we can reach out to your clients and resolve their concern.

While we believe that customers are the back bone of every business, high level exception cases are for clients that require special care due to the relationship they have with the business.
Hours of operations for High level exception cases are between Tuesday (9am to 9pm) to Saturday (11am to 4pm), to ensure they are acknowledged and our commitment is to reach out within 24 business hours once the concern is received, and provide updates in regards their complaints once every 48hours until a resolution is met.

Our commitment to our vendors is to reach out to customer within 48hours, or at the appointment time as advised.
Our goal is to resolve all concerns within 96hours of complete complaint submission, and provide updates every 48hours if a resolution has not been communicated Our commitment is to treat all clients with respect, empathy and provide a resolution that is deemed appropriate for their concern Our commitment is to ensure all service complaints are documented and relayed to the appropriate departments for review and analysis.
We require mutual respect while attempting to address all clients concerns, and we have a medium for the escalation of complaints in regards the care managers to the lead care manager.